Delivery Policy

Please note that the official working days in my collection are from Saturday to Thursday. Fridays, holidays and official holidays are a holiday for all my employees and shipping companies

Our first mission is to provide you with the best online shopping experience, Therefore, we have facilitated the shipping and delivery process for you because your comfort is our priority

The expected shipping time is from 3 to 7 working days, depending on the location of the customer

My store delivers your orders in the fastest time through a fleet of different express shipping companies that you can choose from the most suitable for you to confirm your service and deliver your orders in a timely manner for you

The method of delivery at Mqtniati is to deliver on the same day or on another day according to your geographical area, with the option for you to choose the time that suits you for delivery at any time during the day, week or even during the month

You can subscribe to have your selected products delivered periodically (daily, weekly or monthly).

The item must be requested at least four days before the time to be obtained so that the delivery team can provide the item, taking into account the time of the request (that it should not be late) and the working hours of my store, in addition to the fact that there are goods that need more than this time to be processed and may reach a day or two. Several days, depending on the nature of the product

In case of urgent orders, please contact our customer service and we will do our best to assist you

Your signature on the invoice copy will be required to confirm your receipt of the products as indicated on the invoice. The order will be delivered to the address registered in the order, and the signature of any person present at this address is considered your receipt of the order

In the event that we reach the registered address and no one is present at this address, please contact the customer service to determine another time for delivery, and the company will not be responsible for any request that passes the 30 days from the first date of delivery of the order. Knowing that in the event that you are not present at the agreed time for delivery twice, the order will be returned to the store and the shipping value will be deducted

Delivery fees start from 30 Saudi SMS or its equivalent in other currencies

FREE SHIPPING

– My store provides free delivery service for orders worth more than 400 Saudi riyals or 400 AED or its equivalent in other currencies

To find out the shipping cost to other countries, please contact us via the customer service number

delivery schedule

We offer a daily delivery service, except for Fridays and official holidays, within a shipping period of 3 to 7 working days

Important information about delivery

The applicant is required to sign the document of receipt of the purchases

Ensure the safety of the order from theft and damage from the moment it leaves the store until the moment of delivery. My collections company is not responsible for the product after signing the receipt document

Shipped by different shipping company to all countries

The guide uses the approximate delivery time starting from the moment the order is dispatched. It is not responsible for any delay that may occur due to the fees payment procedures by the applicant.

Adding fees to the shipping cost of the order in the event that the place of delivery is incorrect or has been modified

In the event that you wish to cancel your order and replace it, Please go to the return policy page and follow the steps mentioned there

Please note that if your order has already been sent and you want to cancel it, you must wait until it reaches you and then follow the return procedures with the customer service department of the store